Model subscription tiers, churn sensitivity, and recurring revenue impact of pricing changes.
Last updated: February 23, 2026
Infrastructure, support, and variable costs per user
Desired gross margin percentage (SaaS benchmark: 70-80%)
Percentage of customers who cancel each month
Total cost to acquire one new customer
Industry benchmark is 3:1 or higher
Setting the right price for a subscription product is one of the most impactful decisions a SaaS business can make. Price too low and you leave money on the table while struggling to cover acquisition costs. Price too high and you limit your addressable market and increase churn. The optimal price balances customer value perception with sustainable unit economics.
Cost-plus pricing starts with your costs and adds a margin. While this ensures profitability, it often underprices your product. Value-based pricing starts with the value your product delivers to customers and prices accordingly. Most successful SaaS companies use a blend of both approaches.
The lifetime value to customer acquisition cost ratio is the single most important metric in subscription economics. A healthy ratio is 3:1 or higher, meaning each customer generates three times more value than it costs to acquire them.
The CAC payback period tells you how many months it takes to recover your customer acquisition investment. For SaaS businesses, a payback period under 12 months is considered healthy. Longer payback periods strain cash flow and increase the risk of customers churning before you break even.
Offering an annual plan at a discount (typically 15-20%, or "two months free") benefits both you and your customers. Customers save money, and you get upfront cash and significantly reduced churn. Annual customers churn at roughly half the rate of monthly subscribers because the switching cost is higher.
Most successful SaaS products offer three tiers. The entry tier captures price-sensitive customers and serves as a gateway. The mid tier (often called Pro) is where most revenue comes from and should be your recommended plan. The enterprise tier captures high-value customers willing to pay a premium for advanced features and dedicated support.
Model subscription tiers, churn sensitivity, and recurring revenue impact of pricing changes. This tool runs in-browser for fast results without account setup.
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